Return and Refund Policy

Thank you for shopping at The Code A Lot Society. We strive to provide you with high-quality products, but if there are any issues with your order, please review the following guidelines for returns and refunds.

Misprinted/Damaged/Defective Items:

If you receive a misprinted, damaged, or defective item, please submit a claim within 30 days of receiving the product. We will assess the situation and, if deemed our error, cover the expenses for replacements or refunds.

Packages Lost in Transit:

For packages lost in transit, please submit a claim within 30 days after the estimated delivery date. We will investigate the issue and, if it is determined to be our responsibility, we will offer replacements or refunds.

Submitting a Problem Report:

If you notice any issues with the products or the order, please submit a problem report to our customer support team. Provide detailed information and any relevant images to help us resolve the matter promptly.

Return Address:

Our return address is set by default to the Printful facility. When we receive a returned shipment, we will send you an automated email notification. Please note that if an alternative return address is used, you will be responsible for any returned shipments received.

Insufficient or Unclaimed Shipments:

If the provided shipping address is considered insufficient by the courier, the shipment will be returned to our facility. You will be responsible for reshipment costs after confirming an updated address. Unclaimed shipments returned to our facility will require reshipment at your expense.

Unregistered Accounts and Address Issues:

If you haven't registered an account on or added a billing method, any returned orders due to wrong shipping addresses or failure to claim the shipment won't be available for reshipping and will be donated to charity at your cost, without issuing a refund.

Sealed Goods and Face Masks:

Please note that we do not accept returns of sealed goods, including face masks, due to health and hygiene reasons. Any returned orders with face masks won't be available for reshipping and will be disposed of.

Returned by Customer:

For returns or size exchanges requested by your end customers, it's advisable for them to contact you first. We do not refund orders for buyer's remorse, except for customers residing in Brazil who must contact our Customer Service within 7 days of receiving the item. Size exchanges and returns are offered at your discretion and expense.

EU Consumer Rights:

According to Directive 2011/83/EU, we reserve the right to refuse returns for goods made to the consumer's specifications or personalized items, as well as sealed goods that were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.

Please note that this policy is governed by English language and any translations are for informational purposes only.